Passenger seats are reserved for customers who walk and wheelchair/scooter locations are reserved for customers traveling in wheelchairs/scooters. If you travel in a wheelchair/scooter and wish to transfer to a passenger seat, you must ask the driver if a seat will be vacant during your trip. You may transfer only if a seat is available.
Please note: If a customer who walks is added to the route and requires the seat, you will have to return to your wheelchair/ scooter.
Customers are not permitted to reserve passenger seats for guests or PCAs who do not travel with them so that they can transfer to a passenger seat.
What to Do if an AAR Vehicle is Late If it is more than 30 minutes after your scheduled pickup time, call Travel Services and ask the Customer Care Associate (CCA) for a trip status. The CCA will check the Automatic Vehicle Location Monitoring System (AVLM) and tell you the vehicle’s location or ETA, the carrier’s name and the vehicle’s number.
If the vehicle will not arrive in a reasonable period of time, the CCA will attempt to locate another nearby vehicle to pick you up or authorize taxi/car service.
Call Reservations to cancel a trip one-to-two days in advance of travel. Call Travel Services to cancel a same-day trip at least two hours prior to your pickup time. If you do not require subscription service for one day or more, call Subscription Service at least three days in advance of your trip date to put it on hold. For example, if you have a trip to an appointment for physical therapy every Monday from 2 to 3 ., but will be on vacation for the next two weeks, you must call Subscription Service on Friday to put this trip on hold. When calling Subscription Service to put your subscription on hold, be prepared to give the following information:
Called the "Executive Office" in USAID (sometimes leading to confusion with the Embassy's Executive Office, which is the office of the Ambassador), "EXO" provides operational support for mission offices, including human resources, information systems management, transportation, property and procurement services. Increasing integration into Embassies' chancery complexes, and the State Department's recently increased role in providing support services to USAID, is expanding the importance of coordination between USAID's EXO and the Embassy's Management section.